Refund policy

WHAT IS YOUR RETURNS POLICY?

You can request a return for eligible item/s within 14 days of receiving your order.

To be eligible for a return, all item/s must be in their original, unworn, unused and resalable condition. This includes tags attached, original packaging, and no signs of wear such as makeup, deodorant marks, stains, strong odours, pet hair, or damage.

Returns that do not meet these requirements may be refused and sent back to you.

RETURN OPTIONS

If your return meets the above requirements, we can offer one of the below options:

A refund for the amount paid for the returned item/s, excluding original shipping charges, duties, taxes, or return postage.

A store credit for the amount paid for the returned item/s. Store credits do not expire.

An exchange for an alternative size or style, subject to stock availability. If there is a price difference, we may issue a store credit for the returned item/s so you can place a new order.

Please note, orders purchased using a discount code or promotional offer are eligible for a store credit or exchange only for change of mind returns.

HOW TO START A RETURN

To start a return, please contact us at hello@forgedliftwear.com.au with your order number and the item/s you would like to return.

Once your return has been approved, we will provide instructions on where and how to send your item/s.

Returns are to be sent to:

PO BOX 308
ALBURY NSW 2640

Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless your item is faulty, damaged, or you have received the incorrect item.

If we are able to facilitate an exchange, FORGED Liftwear will cover the shipping cost to send the replacement item back to you.

REFUNDS

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please allow time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@forgedliftwear.com.au.